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Annlidya Nyaboke

Category 11

Customer Success

Account health scorecards, onboarding pipelines, QBR prep and churn risk tracking, protecting revenue and surfacing expansion opportunities.

Customer Success

  • Account Health Scorecard: Q3 Portfolio

    • Horizon Group92 out of 100
    • TechVentures NG86 out of 100
    • AfriScale68 out of 100
    • LunaGlow Skincare88 out of 100
    • CreativeForge Studio42 out of 100
    • DigiX Marketing72 out of 100
    Account health scorecard: Q3 portfolio

  • Kickoff3

    • TechVentures NG

      Day 2 of 30NM

    • BrightPath Ed

      Day 1 of 30AK

    • Mensa Logistics

      Day 4 of 30NM

    Setup2

    • Horizon Group

      Day 9NM

    • LunaGlow

      Day 12AK

    Adoption2

    • AfriScale

      Day 22NM

    • DigiX

      Day 19NM

    Active4

    • Boldrise

      NM

    • Pure Earth

      AK

    Client onboarding pipeline

  • Quarterly Business Review

    Horizon Group · Q3 2025 · Prep Document

    Executive Summary

    Strong quarter with 92% usage of contracted seats, 4 strategic initiatives delivered and a 14-point NPS increase. Expansion conversation recommended.

    Key Wins

    • Quote-to-cash cycle reduced from 11 days to 4
    • 3 net-new business units adopted the platform
    • Executive sponsor briefed monthly without escalation

    Open Risks & Asks

    • Integration with their finance stack pending IT review
    • Renewal cycle starts in 60 days: confirm budget owner
    QBR prep document

  • Churn Risk: Action Queue

    AccountSignalOwner
    CreativeForgeNo login 21dNM
    DigiXChampion leftNM
    AfriScaleUsage -38%AK
    MediaProOpen ticket 7dNM
    Pure EarthCSAT 6/10AK
    Churn risk action queue